Card Designed to Reduce Human
Services Paperwork
BY FORREST VALDIVIEZ, The
Island Packet
Published Monday, November 3rd, 2003
With one swipe of a plastic
card, two wishes may come true.
The mountains of
paperwork human services clients need to fill out
will be reduced to molehills. And with the same
swipe, case workers will get to chart the
progress of their clients.
The Beaufort Cares
Card will act as the fairy godmother in the
scenario and if all goes according to plan, both
wishes will come true sometime in the next three
to five months.
The project, named
The Mother Edgelee Robinson Black Beaufort Cares
Network, will have the capacity to identify the
services that children and their families receive
from local agencies, said Jim Glasson, United Way
of Beaufort County's vice president for community
development.
Glasson said the
card will work much like a grocery store discount
card in that it will act as a single electronic
application for any agency that takes part in the
project.
The information on
the card, which will be provided voluntarily,
will be basic demographic information such as a
person's name, phone number and Social Security
number, Glasson said.
And because the
information on the application will be
transmitted and stored electronically via the
Internet, partner agencies will be able to share
information and refer clients to other agencies
as well as document the progress of their clients
so services are not duplicated, Glasson said.
"The (card)
is a researcher's dream," he said.
The money for the
project comes from a $785,298 grant awarded last
fall by the federal government to the Beaufort
County Early Childhood Coalition. About $270,000
of that grant has been set aside for the database
program, Glasson said.
The Beaufort
County Early Childhood Coalition is made up of
the United Way of Beaufort County's Success By 6,
the Beaufort County government, the Beaufort
County School District, Lowcountry Health
District, Healthy Families America Beaufort,
Beaufort County's First Steps, the Beaufort
County Department of Social Services, and
Beaufort-Jasper EOC Head Start.
The application
program is being used by counties in Arkansas and
North Carolina, but Beaufort County will be the
first county in South Carolina to use the
program, said Brian Pearson, director of
development for Community Development Specialists
Inc., the company that markets the program.
Since the Beaufort
Cares Network is purchasing a license to use the
program, it can offer the application as a
service provider, thereby offsetting the cost of
program with subscription fees, Pearson said.
"Realistically,
the server is powerful enough to host half the
counties in the state," Pearson said.
That's because the
server, which will be housed in the county
government center, will only run the data-storing
application and not any others, he said.
Other counties in
the Southeast are using the program, but Caldwell
County in North Carolina may be the closest.
There, the Human
Resources Department was charged seven years ago
by county commissioners to find a way to reduce
paperwork and help case workers keep track of the
benefits their clients received.
After years of
research and miles of travel around the country,
researchers found what they were looking for in
Arkansas, said David Hill, the Caldwell County
Human Resources director. He is manager of the
project, called the "Integrated
Collaborative Assistance Network," known by
its acronym, ICAN.
The ICAN project
went live a year ago, Hill said. One of the
larger challenges the project faced was
explaining to clients how the project would work,
he said.
"As soon as
you tell them the information comes over the
Internet, they say, 'No way,' " Hill said.
"But we let them know the whole world can't
see their information, and that there are
security levels and the information is
encrypted."
Hill said no
system is fail-safe, but once clients were
assured the program was voluntary and that they
could limit the amount of information agencies
could share, they were more willing to
participate.
Another problem
was the long, drawn out process of coming up with
a uniform application all the agencies could
share. Complicating matters was the state
government, which would OK the application and
then tell Caldwell County the application did not
have enough information. Hill would then have to
get computer technicians to change the
application.
"It will
likely be a never-ending process," he said.
But the process is
worth the effort, he said.
"It took us a
long time to get where we are today, and the
process is still changing," he said.
"It's not a cure-all and you've got to know
its limitations."
But if all the
agencies and clients get on the same page in
Beaufort County, the project will work, he said.
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